Shipping policy
How it works
will-o is made to order. When you place an order, your piece goes into production — it is printed or embroidered, quality-checked, and then shipped. There are two clocks: production time and transit time.
Production time
2–5 business days for most orders. Embroidered pieces sit at the longer end of that range. Production time does not include weekends or holidays, and it starts the business day after you order.
Transit time
We currently ship within the United States only.
- Standard — 3–5 business days after production
- Priority — 1–3 business days after production, where offered at checkout
End to end, a standard order typically arrives 5–10 business days after you place it. Peak season (late November through December) and severe weather can add several days.
Shipping cost
Rates are calculated at checkout based on your address and the size of your order. You'll see the exact cost before you pay — nothing is added afterward.
Tracking
You'll get a confirmation email when you order and a second email with tracking when your package ships. Tracking can take 24–48 hours to start showing movement after it's issued; that's normal and doesn't mean anything is wrong.
Multiple items
Orders with more than one item may ship in separate packages that arrive on different days, because different pieces are produced on different equipment. You're never charged extra for a split shipment.
Addresses
Double-check your shipping address at checkout. If a package is returned to us because of an incorrect or incomplete address, we'll reship it once you cover the reshipping cost, or refund the item price minus shipping. If you catch a mistake right after ordering, email hello@willoapparel.store immediately — if production hasn't started, we can fix it.
Lost, stolen, or damaged
If tracking shows delivered but nothing arrived, give it 48 hours and check with neighbors and your carrier. If it still doesn't turn up, email us. If a package arrives damaged, send photos of the item and the shipping label within 30 days and we'll replace it at no cost. See our Refund Policy for the full process.
Questions
Email hello@willoapparel.store.